Customer Care (Consumer)
We want you to be completely satisfied with our bops products and hope you love them as much as we do! Below you will find information about the most common customer service concerns. If you don’t find the information you need here, please send us an email to [email protected]
Orders placed after 12pm EST will be processed on the next business day. Orders placed after 12pm on Friday, Saturday or Sunday will begin processing on the following business day (usually Monday, unless there is a Holiday closure).
Please allow up to 3 business days to process your order. This does not include shipping time. You will receive a confirmation email once your order is confirmed.
If you need assistance while placing your order, please call 888-772-2373 or email [email protected]
bops accepts the following methods of payment: Visa, MasterCard, American Express and Discover.
Changes or Cancellations
Once an order has been submitted, we cannot cancel or make changes to it. Please make sure you have everything the way you want it before hitting that submit button!
bops offers shipments via UPS Ground, 3 Day Select, 2 Day Select and Next Day Air.
Please select the service you’d like during check out (please note, holidays and weekends do not count in transit time – so if you order Next Day Air on a Friday, you will receive it on Monday).
We charge our customers the current rates that are charged by UPS or USPS. To find the current rates go to www.ups.com or www.usps.com. We do not add handling or processing fees to the shipping charges.
Oops! Can’t believe we messed up your order. We are more than happy to correct that. Please follow the same instructions for “returns” – however, we’ll issue you a return tag (details will be in your response email). Upon receiving your return, we will send you the correct replacement at no additional cost to you.
Not happy with your bops product? That’s like saying cayenne pepper is too spicy…… that’s ok, we want you to be thrilled with your bops items! You may return new, unworn or unused products within 14 days from the date on which your product was received. We only accept returns that were purchased from www.bops.com. Prior to returning your product, please contact us at [email protected] to request an RA# (return authorization #). In this email, include the word “return” in the subject line, please provide your original order number and detail why you are returning your product. Recipient is responsible for all return shipping.
Once we approve your return, you can return your product to the address we provide. We will credit your account within 14 days of receiving your return (in perfect condition). Shipping fees are non-refundable. No claims will be accepted after 14 days. If the item has been worn, it will be returned to you and no credit will be given.
*No returns on seasonal or clearance items.
If for some reason your bops product doesn’t fit quite right or you are not 100% satisfied, you can exchange your product, in perfect condition (unused, unworn, in original packaging), within 14 days of receiving it.
We only accept returns that were purchased from www.bops.com. To request an exchange, please e-mail us at firstname.lastname@example.org to request an EX# (exchange #). Please include the word, “exchange” in the subject line, as well as your order number. Be sure to let us know the details in your e-mail of what you are wanting done. Once you have been approved for the exchange, you will be responsible for shipping the product back to the address provided. Once we have received the product, we will cover the cost of shipping the new item back to you.
All on-line returns, exchanges, etc…. must be returned to bops, not a store near you. All items purchased from a retail partner must be returned to that store according to their return and exchange policy.